How to Spot Phishing Emails and Texts

Phishing messages are fake emails or texts made to look like they come from a bank, delivery company, or store you trust. Their goal is to get you to click a link, open an attachment, or share a password. Here is how to spot them.

Common warning signs

• The message creates urgency, such as "your account will be closed today"
• The sender address or phone number does not match the real company
• Links point to a strange web address when you hover or press and hold
• You are asked to confirm a password, PIN, or card number
• Unexpected attachments, invoices, or package delivery notices
• Spelling mistakes or a greeting like "Dear Customer"

Safe habits

• Never click links in unexpected messages. Open the company's app or type its web address yourself.
• Call the company using the number on your card or statement, not the one in the message.
• Turn on two-step verification for email and banking.
• Keep your phone and computer updated.

If you already clicked

1. Disconnect from the internet if something was downloaded. 2. Change the password for the affected account from a different, trusted device. 3. Call your bank if you shared card or account details. 4. Run a security scan, or ask us to check the device.

Get help

Not sure if a message is real? Call Community IT at (214) 506-8756. We help homes and businesses across the DFW area stay safe online.