End-User License Agreement

This End-User License Agreement (the “Agreement”) is a legal agreement between you and Community IT Solutions, LLC (“Community IT,” “we,” or “us”) covering the software, tools, portals, and online services we provide to you as part of our IT support services. By installing, accessing, or using them, you agree to the terms below. If you do not agree, do not use them.

What You May Use

We give you a personal, non-exclusive, non-transferable, revocable license to use the software and online services we provide, which may include remote support tools, monitoring and management agents, backup and recovery utilities, customer portals, and scheduling or communication features. This license is granted only for as long as your service agreement with us remains active.

• Use the tools on the devices and accounts we agreed to support
• Let us install, configure, update, or remove them as needed to deliver support
• Access portals and dashboards we make available to you for your own account

What You May Not Do

You agree not to:

• Copy, sell, rent, lease, sublicense, or redistribute the software or services
• Modify, adapt, translate, or create derivative works from them
• Reverse engineer, decompile, or disassemble them, except where the law allows it
• Remove or change any notices, branding, or security features
• Use them to gain access you were not given, or to interfere with them for anyone else
• Share your portal sign-in details with anyone outside your organization

Your Equipment and Data

You keep ownership of your own devices, files, and data. We access them only to deliver the support you requested, and we handle that information under our Privacy Policy. We never sell your data. You may ask us to stop supporting a device or to remove our software from it at any time.

Third-Party Software

Some of the tools we use are owned by other companies, such as operating system makers, hardware vendors, cloud providers, and security software publishers. Your use of those products is also governed by their own license terms, which we will point you to when they apply. We are not responsible for the availability or behavior of third-party products.

Updates and Changes

We may update, replace, or retire the software and services we provide in order to keep them secure and working. Where an update affects how your equipment is managed, we will tell you in advance when it is reasonable to do so. Continued use after an update means the updated version is covered by this Agreement.

No Warranty

The software and services are provided “as is” and “as available.” To the fullest extent the law allows, Community IT Solutions, LLC gives no warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that any tool will be uninterrupted, error-free, or able to prevent every failure, loss, or security incident.

Limitation of Liability

To the fullest extent the law allows, Community IT Solutions, LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or lost business, arising from your use of the software or services. Our total liability for any claim tied to the software or services is limited to the fees you paid us for the specific service involved. Some states do not allow certain limitations, so they may not apply to you.

Ending This Agreement

This license ends when your service agreement with us ends, when you stop using the software and services, or when we revoke it, including if you break these terms. We will normally tell you before revoking access and will give you a reasonable way to retrieve your own data. Sections on ownership, third-party software, warranties, liability, and governing law continue to apply after this Agreement ends.

Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to its conflict of law rules. If any part of it is found unenforceable, the rest remains in effect.

Changes to This Agreement

We may update this Agreement from time to time. Changes will be posted on this page with a revised “Last updated” date. Continued use of the software and services after changes are posted means you accept them.