Platinum Home Plan
Total technology care with priority support and priority onsite scheduling.
Priced per household. Covers one residential address.
Platinum is designed for households that want the highest level of ongoing technology support. In addition to everything included with Gold, Platinum includes priority technical support with a response within 12 business hours, priority onsite scheduling, home network optimization, backup recovery assistance, and device replacement and upgrade assistance. Platinum also includes help with new device setup and data migration, helping ensure your technology stays secure, reliable, and up to date.
What You Get
How It Works
Document every device, the Wi-Fi system, and backups in your home
Install protection, backup, and monitoring tools on all covered devices
Monitor device health, security, and backups around the clock
Help with new device setup, data migration, and technology upgrades
Guide device replacement and upgrade decisions so you buy only when it makes sense
Provide priority technical support and priority onsite scheduling whenever needed
Why It's Worth It
With a managed IT plan, your family's technology receives ongoing protection and support for a predictable monthly cost. Instead of waiting until something goes wrong and paying the standard hourly rate for help, your covered devices receive regular security monitoring, updates, health monitoring, and remote support throughout the year.
Covered subscription onsite service is billed at $25/visit when remote resolution is unavailable or as requested. Non-subscribers are billed at the standard $99/hour residential support rate plus the residential mileage fee for onsite hourly service.
Onsite visits for devices and services covered by your plan are billed at your plan's per-visit rate, including visits requested by you. Work on devices or issues outside your plan is billed at our standard hourly rate.
Common Questions
How many devices does Platinum cover?
Platinum covers up to 6 devices, plus 1 home Wi-Fi network (router or mesh system, including extenders tied to that system). Additional devices are $20/month each.
What does priority technical support mean?
When you call or email, you move to the front of the line — ahead of standard scheduling for both remote help and onsite visits.
Can you help me set up a new device?
Yes. Platinum includes help with new device setup, data migration from your old device, and technology upgrades.
Can you help me decide when to replace a device?
Yes. We provide honest device replacement and upgrade guidance so you spend money only when it makes sense.
Ready to Get Started?
Book a service or schedule a free consultation — no pressure, no sales pitch.