Gold Home Plan
Complete home care for your devices, Wi-Fi, and backups.
Priced per household. Covers one residential address.
Gold is designed for households that want more proactive support and protection for their technology. In addition to everything included with Silver, Gold includes support for one home Wi-Fi network, cloud backup and backup monitoring, proactive maintenance, Wi-Fi and network troubleshooting, and account, password, and security assistance. Gold customers also receive priority support with a response within 1 business day. Onsite service $35/visit when remote resolution is unavailable or as requested.
What You Get
How It Works
Assess your devices, Wi-Fi, and backup needs
Install protection, backup, and monitoring tools
Configure cloud backup and automatic update schedules
Review your Wi-Fi coverage and help fix weak spots
Provide priority support whenever your household needs help
Why It's Worth It
With a managed IT plan, your family's technology receives ongoing protection and support for a predictable monthly cost. Instead of waiting until something goes wrong and paying the standard hourly rate for help, your covered devices receive regular security monitoring, updates, health monitoring, and remote support throughout the year.
Covered subscription onsite service is billed at $35/visit when remote resolution is unavailable or as requested. Non-subscribers are billed at the standard $99/hour residential support rate plus the residential mileage fee for onsite hourly service.
Onsite visits for devices and services covered by your plan are billed at your plan's per-visit rate, including visits requested by you. Work on devices or issues outside your plan is billed at our standard hourly rate.
Common Questions
How many devices does Gold cover?
Gold covers up to 4 devices, plus 1 home Wi-Fi network (router or mesh system, including extenders tied to that system).
Is cloud backup really automatic?
Yes. We set up automatic cloud backups on your covered devices and monitor them to make sure they keep running.
What if I need help with my printer or Wi-Fi?
Printer, peripheral, and Wi-Fi/network troubleshooting are all included in Gold, along with priority support.
Ready to Get Started?
Book a service or schedule a free consultation — no pressure, no sales pitch.